INNOVART: Business Process Outsourcing BPO
Your partner in outsourcing your services. Optimise your operations. Accelerate your growth
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Employees
Ongoing projects
AI & data expertise
Calls handled
The strategic partner for your operations
We support companies in outsourcing their business processes with high-performing, flexible and secure solutions. With over 8 years of experience in artificial intelligence and data management, we help our clients improve their operational efficiency while reducing their costs.
Strategic and organisational experts
An analytical approach to every project
A profit driver ensuring a return on investment
Continuous optimisation of operating margins
A culture of excellence and sustainable performance
Committed teams delivering consistent quality and a trusted client relationship.
Employee well-being and engagement
Compliance with HSE standards and a safe working environment
Sustainable performance and consistent quality
A responsible and committed partner
Our services
We offer a full range of outsourcing services tailored to your business challenges.
Data & Artificial Intelligence
We help boost the performance of your AI models with reliable, structured, high-quality data
What we do:
- Large-scale annotation of images, videos and text
- Moderation of sensitive and complex content
- Data enrichment and structuring
- Dataset management for AI training
BPO Outsourcing
We take on your low- and high-intensity operations so you can focus on your core business
What we do:
- Back-office management
- Data processing and entry
- Content and operational workflow management
Quality Control & Excellence
We implement rigorous quality control processes to ensure sustainable performance and an optimal customer experience.
What we do:
- Tailor-made quality protocols
- Regular audits and continuous improvement
- Co-designing processes
- Continuous optimisation of operations
- Performance monitoring and management (KPI, SLA)
Customer support
We provide responsive, professional customer support to strengthen satisfaction, loyalty and your brand image.
What we do:
- After-sales service management
- Handling customer requests
- Problem solving (product, delivery, service)
- Complaint management
- Ticket tracking
Phone support (Voice)
Our teams handle inbound and outbound calls professionally to deliver smooth, human and effective communication.
What we do:
- Inbound calls
- Outbound calls
- Technical assistance by phone
- Appointment setting
- Satisfaction surveys
Digital support (Non-voice)
We handle exchanges via email, chat, social media and other digital channels with speed and service quality.
What we do:
- Live chat
- Email support
- Social media support
Back-office & administrative management
We manage administrative and operational tasks so your teams can focus on their core business.
What we do:
- Data entry and updating
- Case processing
- Information verification
- Order management
- Support for internal teams
Technical support (Helpdesk)
We provide reliable technical assistance to help your users resolve issues quickly and ensure service continuity.
What we do:
- Level 1 / 2 technical assistance
- Fault diagnosis and resolution
- IT or product support
- Escalation to expert teams
Surveys & studies
We carry out surveys and data collection to deliver relevant analysis for decision-making and performance improvement.
What we do:
- Satisfaction surveys (CSAT, NPS)
- Market research
- Customer feedback collection
- Outbound call campaigns
Why choose us
A reliable, high-performing partner
We are committed to delivering measurable impact on your operations, your quality and your profitability.
Proven expertise in AI & data management
With over 8 years of experience, we master the complex challenges of data and artificial intelligence.
Operational excellence & a results-driven culture
Our teams are trained to high performance standards, with a KPI-driven approach and continuous improvement.
Quality and management included
Unlike many providers, we include management, supervision and quality control in our offer.
Flexibility & scalability 24/7
We adapt to your volumes and operational constraints, with availability 24/7.
Human commitment & team stability
We invest in the well-being, training and retention of our employees.
Security & compliance at the heart of our operations
GDPR compliance, strict access management processes, a commitment to responsible AI, HSE standards, transparency and a clear business model shape the way we work
Learn moreReady to transform your operations?
Let's discuss your project and build a tailor-made solution together.
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