Frequently asked questions about BPO outsourcing

Everything you need to know before working with INNOV-ART

What types of companies do you work with?

We work with companies of all sizes: startups, SMEs and large accounts in a variety of sectors: technology, e-commerce, healthcare, finance, media, industry. Our offer adapts to your volumes and the complexity of your operations.

Can you outsource only part of your operations?

Yes. We build tailor-made solutions. You can entrust us with a specific task (data annotation, customer support, back-office) or bring us in as a global partner for your operations. It all depends on your needs and your organisation.

Do you offer trials or pilot phases?

Yes. We systematically offer a pilot phase before any long-term commitment. It is an opportunity to validate the quality of our work, refine processes and build a relationship of trust before scaling up.

How do you guarantee the quality of your services?

Quality is built into every stage of production. We deploy tailor-made protocols, regular audits and constant monitoring through key indicators (KPI, SLA). Management and quality control are included in our offer; they are not an additional service.

What happens if the results do not match the defined objectives?

We commit to contractually defined service levels (SLA). In the event of a gap, we immediately trigger an improvement plan and communicate transparently with you about the corrective actions put in place.

How do you protect my customers' data?

All communications are encrypted (TLS 1.2/1.3) and stored data is secured with AES-256 encryption. Access is limited to authorised people only, with multi-factor authentication (MFA) and real-time connection logging.

Are you GDPR compliant?

Yes. We apply the GDPR and the local regulations applicable to our clients' regions (CCPA, PIPEDA, etc.). We guarantee that your data is used only within the framework defined by our contractual agreements.

What happens to our data at the end of the engagement?

When the project closes, we delete or return the data according to the terms defined in our contractual agreement. No data is kept beyond the agreed period.

Do you sign non-disclosure agreements (NDAs)?

Yes, systematically. All our staff and partners sign strict NDAs before accessing client data. Any breach leads to immediate sanctions, which may go as far as legal proceedings.

Is it possible to change the scope during the contract?

Yes. Our model is designed to be flexible. You can increase or reduce volumes, add services or adjust teams according to your needs and the seasonality of your business.

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